Refund Policy

Our goal is to ensure total customer satisfaction. If, for any reason, you are not satisfied with your purchase, we are here to help with a fair and clear refund policy.

1. Refund Request Deadline

You may request a refund within 30 days from the date of product receipt. After this period, unfortunately, we will not be able to offer a refund or exchange.

2. Refund Conditions

To be eligible for a refund, the product must meet the following conditions:

- The product must be in the same condition as received, without signs of use or damage.
- The product must be in its original packaging, including all accessories, manuals, and any freebies that may have been included.
- Proof of purchase is required, such as the order number or invoice.

3. Non-Eligible Items for Refund

Some types of products are not eligible for a refund, including:

- Perishable products (such as food or flowers)
- Personal hygiene or cosmetic products
- Gift cards
- Customized or made-to-order products

4. Refund Process

To request a refund, follow the steps below:

- Contact our customer service team via email or the contact form available on our website.
- Provide the necessary information, including order number, product description, and reason for the request.
- Our team will review your request and, if approved, provide instructions on how to return the product.
- After receiving and inspecting the returned product, we will notify you about the approval or rejection of the refund.

5. Approved Refunds

If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- Please note that the time for the refund to appear in your account may vary depending on the financial institution or payment provider.

6. Defective or Damaged Products

If you have received a defective or damaged product, please contact us immediately. In such cases, we offer a product exchange or a full refund, including shipping costs.

7. Shipping Costs

- The shipping costs for returning products are the customer's responsibility, except in cases of defective or damaged products.
- Shipping costs are non-refundable.

8. Changes to the Refund Policy

We reserve the right to change this Refund Policy at any time. Changes will be posted on this page, and we recommend reviewing this policy periodically.

9. Contact

If you have any questions about this Refund Policy, please contact us through the contact form on our website.