Shipping Policy and Deadlines

This Shipping and Delivery Policy aims to ensure that you receive your products efficiently and securely, whether for domestic or international purchases. Below, we detail our shipping policies, delivery times, and important information about the shipping process.

1. Domestic Shipping

1.1. Delivery Time:

- The estimated delivery time for domestic orders ranges from 7 to 15 business days, depending on the recipient's location and product availability in stock.
- In remote or hard-to-reach areas, the delivery time may be extended.

1.2. Shipping Methods:

- We use reliable shipping services to ensure your order arrives safely, such as postal services, private carriers, and others.
- Shipping options and associated costs will be presented at checkout.

1.3. Order Tracking:

- Once your order has been shipped, you will receive a tracking code via email, allowing you to monitor the delivery status in real time.

2. International Shipping

2.1. Delivery Time:

- The estimated delivery time for international orders ranges from 15 to 30 business days, depending on the destination country and customs processes.
- In case of customs delays or logistical issues, the delivery time may be extended. We recommend customers check local regulations before purchasing.

2.2. Shipping Methods:

- We work with trusted international shipping services to ensure your order arrives safely, such as DHL, FedEx, UPS, and others.
- Shipping options, along with costs and estimated delivery times, will be presented at checkout.

2.3. Duties and Taxes:

- For international shipments, the customer is responsible for any customs duties, import taxes, or other charges that may be applied in the destination country.
- We recommend checking with local authorities for information on possible charges before purchasing.

2.4. Order Tracking:

- As with domestic shipping, you will receive a tracking code via email once your order has been shipped, allowing you to track the delivery until the final destination.

3. General Information

3.1. Order Processing:

- Order processing takes up to 3 business days after payment confirmation.
- If there is any issue with your order or product, we will contact you to ensure everything is resolved before shipping.

3.2. Address Changes:

- Address changes are only accepted if requested before the order is shipped. Once shipped, the address cannot be changed.

3.3. Unsuccessful Deliveries:

- If the order is returned to the sender due to an incorrect address or failure to complete the delivery, we will contact you to confirm the information and arrange a new shipment. Additional costs may apply.

3.4. Holiday Delivery Policies:

- During national and international holidays, delivery times may be affected. We recommend placing orders in advance to avoid possible delays.

4. Contact

- Your order's tracking code will be sent via email within 5 to 10 business days after order confirmation.
- If your order was placed using a bank slip payment option, the time between payment and banking clearance can take up to 5 business days.
- If you have any questions about our shipping and delivery policy or need assistance with your order, please contact us through the contact form on our website.